FAQ
Straight answers to common questions.
If your question isn't here, call or text us on 07984 003845. We'd rather answer it properly than have you guess.
Why is the website free?
Because it's part of the system. When you join the monthly plan, we build your website for free so it works hand in hand with your reviews, Google profile and lead follow-up. If you only want a website on its own, it's £1,499 as a one-off.
How much does it cost?
£197 a month, everything included. Or pay for the year upfront and get 3 months free. See our pricing.
Am I locked into a contract?
No. The monthly plan has no contract, so you can cancel anytime.
What if I'm not happy?
You're covered by our 30-day guarantee. If you're not happy with our system, including your website, tell us within 30 days of your first payment and we'll refund it in full. See our terms.
Do I own my domain?
Yes. Your domain is registered in your business's name, not ours.
Do I own my website?
After 6 months with us, yes: we hand you a complete, working copy of your site. If you leave before that, you can either let us take it down or keep it for a one-off £499.
How long does it take to get set up?
Your website is usually live within 3–5 days of us receiving your onboarding form. Then we walk you through everything on a 25-minute launch call.
How much of my time does this take?
Very little: a 15-minute first call, a short onboarding form, then the launch call. After that we run it in the background while you're out on jobs.
Are the reviews genuine?
Yes. We only ask your real customers. We never write, buy, incentivise or remove reviews. That's how the Digital Markets, Competition and Consumers Act 2024 says it should be done.
Do you only work with plumbers?
Yes. We only work with domestic plumbers and heating engineers, anywhere in the UK.
What happens on the call?
A 15-minute Google Meet. We look at your business online beforehand, show you what's costing you jobs, explain how the system works and answer your questions. If it's a good fit, we get your free website started.
Do you work with plumbers outside London?
Yes. We work with domestic plumbers and heating engineers anywhere in the UK. Everything is done remotely, over video call and phone.
Can you guarantee I'll get to the top of Google?
No. Nobody can honestly promise rankings or AI recommendations. We fix what's holding you back and keep the work going month after month.
What do I need to give you?
Manager access to your Google profile (we'll show you how), a list of past customers you're allowed to contact, and some photos from your jobs. That's usually it.
What happens to my customers' details?
We only use them to send review requests on your behalf, keep them secure, and delete them when you stop working with us. See our Privacy Policy for the details.
15-minute demo call
Be the plumber everyone vouches for.
Book a 15-minute call. We'll show you how it works and get your free website started.