Terms and Conditions
1. About us and these terms
These terms set out the agreement between you and us for the supply of our services.
We are Bolotin Ltd, a company registered in England and Wales with company number 17405583, whose registered office is at 167–169 Great Portland Street, 5th Floor, London, W1W 5PF. We trade as "Get More Stars". In these terms, "we", "us" and "our" mean Bolotin Ltd.
You can contact us by email at [email protected] or by post at our registered office.
These terms, together with any written proposal, order form, quotation, signup confirmation or service schedule we agree with you (an "Order"), form the whole agreement between us. Where there is a conflict, the Order takes priority over these terms.
By placing an Order or using our services, you confirm that you accept these terms. If you do not agree to them, you must not use our services.
These terms apply to businesses. They are not consumer terms, and you confirm you are entering into this agreement in the course of a business.
2. Our services
We provide review request and reputation services for businesses. Depending on your Order, this may include:
- setting up and running automated review request campaigns by SMS and email;
- connecting to your Google Business Profile;
- routing, monitoring and helping you respond to reviews;
- reporting on campaign performance; and
- related setup, configuration and support.
We will provide the services with reasonable care and skill. We may improve or change how the services are delivered, provided the change does not materially reduce what you receive.
3. Free trials and free periods
We may offer you the services free of charge for a period. Where we do, the length and scope of that free period will be set out in your Order or confirmed to you in writing.
During a free period:
- no fees are payable by you;
- either of us may end the engagement at any time, for any reason, on written notice; and
- the rest of these terms apply in full, including your obligations in clause 6.
At the end of a free period, no charge arises unless you have separately agreed in writing to a paid plan. We will give you at least 14 days' written notice before any fees become payable, setting out the plan and price, and you may decline or end the engagement before then at no cost. We will not take payment from you without your agreement.
Any prices shown on our website are indicative. The fees that apply to you are the ones set out in your Order.
4. Fees and payment
Where fees are payable, they are set out in your Order. Unless the Order says otherwise:
- fees are billed monthly in advance;
- payment is taken by card through Stripe, our payment provider;
- fees are exclusive of VAT, which will be added if and when we are VAT registered; and
- we may increase fees on 30 days' written notice, and you may end the agreement before the increase takes effect.
If a payment fails, we may suspend the services until it is resolved. We will tell you before we do.
5. Term and ending the agreement
The agreement starts when we accept your Order and continues on a rolling monthly basis unless your Order says otherwise.
Either of us may end the agreement on 30 days' written notice, or immediately if the other:
- commits a material breach that is not put right within 14 days of being asked; or
- becomes insolvent or ceases to trade.
We may suspend or end the agreement immediately if we reasonably believe you are using the services in breach of clause 6, or in a way that puts us in breach of the law or a platform's rules.
On ending, you must pay any fees due for services provided up to that date, and we will handle your data as set out in Schedule 1.
6. Your responsibilities
These obligations matter. They are what keeps both of us on the right side of the law, and we take them seriously.
Contact data and consent
Before you give us any customer contact list, you must confirm to us that you have a lawful basis to contact those people, whether through consent or the "soft opt-in" under the Privacy and Electronic Communications Regulations, and that none of them has opted out. You must not give us purchased lists, scraped data, or contacts who have unsubscribed. You must tell us promptly if someone opts out or asks to be removed.
We may ask you how a list was collected, and we may refuse to send to a list we are not satisfied about. This is not a formality — we will decline the work rather than send messages we do not believe are lawful.
Review integrity
Under the Digital Markets, Competition and Consumers Act 2024, it is unlawful to write, commission, host or publish fake reviews, to conceal that a review is incentivised, or to present reviews in a misleading way. You must not ask us to, and we will not:
- write, buy or fabricate reviews;
- offer payment, discounts or other incentives in exchange for a review, or for a positive review;
- screen customers so that only those likely to leave a positive review are asked ("review gating"); or
- suppress, hide or misrepresent genuine negative reviews.
We send review requests to your customers and they decide what to write. That is the whole service. If you ask us to do any of the above, we will refuse, and we may end the agreement immediately.
Compliance with the 2024 Act, PECR and the platforms' own rules as they apply to your business remains your responsibility, and we recommend you take your own advice.
General
You must give us accurate information, provide the access we reasonably need (including to your Google Business Profile), keep your login credentials secure, and use the services lawfully.
7. Data protection
Where we handle personal data about you and your staff, we do so as a controller, as described in our Privacy Policy.
Where we handle personal data about your customers so that we can provide the services, we do so as your processor and you are the controller. Schedule 1 sets out the terms required by Article 28 of the UK GDPR and forms part of this agreement.
8. Third party platforms
Our services depend on platforms we do not control, including Google, and on networks operated by mobile carriers. We are not responsible for their availability, their policies, or changes they make.
We do not guarantee any particular outcome. We cannot promise a specific number of reviews, a particular star rating, or any ranking position on Google or elsewhere. Those outcomes depend on your customers, your service quality, and third party algorithms. What we commit to is delivering the service with reasonable care and skill.
9. Intellectual property
We own the systems, templates, workflows and materials we use to deliver the services, and nothing in this agreement transfers that to you. We grant you a licence to use them for your own business for as long as the agreement lasts.
You own your business content, your customer data, and your reviews. You grant us a licence to use them only as needed to provide the services.
We would like to name you as a client and refer to results we achieved for you in our marketing. We will ask you first, and you can say no or withdraw permission at any time.
10. Confidentiality
Each of us will keep the other's confidential information private, use it only for the purposes of this agreement, and not disclose it without permission, except where the law requires or where it is already public through no fault of ours.
11. Our liability
Nothing in this agreement limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.
Subject to that, we are not liable for loss of profit, loss of business, loss of goodwill or reputation, loss of anticipated savings, or any indirect or consequential loss.
Subject to that, our total liability arising out of this agreement is limited to the greater of the fees you paid us in the 12 months before the claim, or £500.
We are not liable for loss caused by your breach of clause 6, by inaccurate information you gave us, or by the acts of a third party platform.
12. Events outside our control
Neither of us is liable for failing to perform where the cause is beyond our reasonable control. If such an event continues for more than 30 days, either of us may end the agreement on written notice.
13. General
- Notices: must be in writing and sent by email to the addresses we use for the engagement.
- Changes to these terms: we may update them on 30 days' written notice. If a change materially disadvantages you, you may end the agreement before it takes effect.
- Assignment: you may not transfer this agreement without our written consent. We may transfer it as part of a sale or reorganisation of our business.
- Whole agreement: these terms and your Order are the entire agreement between us and replace anything said or written before.
- Third parties: no one other than you and us has any rights under this agreement.
- Severance: if any provision is found to be unenforceable, the rest continues to apply.
- No waiver: a delay in enforcing a right does not waive it.
14. Governing law
This agreement and any dispute arising from it is governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
Schedule 1 — Data Processing Agreement
This Schedule applies where we process personal data on your behalf, and sets out the terms required by Article 28 of the UK GDPR. In this Schedule, "Client Personal Data" means personal data we process on your instructions in providing the services.
1. Details of the processing
| Subject matter | Providing review request and reputation services |
|---|---|
| Duration | The term of the agreement, plus the deletion period in paragraph 9 |
| Nature and purpose | Collecting, storing, organising and transmitting contact data in order to send review requests and process responses |
| Types of personal data | Name, mobile number, email address, job or transaction reference, service date, message content and responses |
| Categories of data subject | Your customers |
| Special category data | None. You must not provide special category or criminal offence data |
2. Roles
You are the controller and we are the processor in respect of Client Personal Data. You confirm that you have a lawful basis for the processing, that you have given the required privacy information to your customers, and that your instructions to us comply with data protection law.
3. Our obligations
We will:
- process Client Personal Data only on your documented instructions, unless required otherwise by law, in which case we will tell you first unless the law prevents us;
- ensure that anyone authorised to process the data is under a duty of confidentiality;
- implement appropriate technical and organisational measures under Article 32, including access controls, strong authentication and encryption in transit;
- assist you, so far as reasonably possible, in responding to requests from individuals exercising their rights;
- assist you with your obligations under Articles 32 to 36, including security, breach notification and data protection impact assessments;
- notify you without undue delay, and in any event within 48 hours, on becoming aware of a personal data breach affecting Client Personal Data; and
- make available the information you reasonably need to demonstrate compliance with Article 28.
4. Instructions
We will tell you if, in our opinion, an instruction from you infringes data protection law. We may decline to act on such an instruction.
5. Sub-processors
You give us general authorisation to appoint the sub-processors listed in Schedule 2. We will give you at least 14 days' notice before adding or replacing a sub-processor, and you may object on reasonable data protection grounds. If we cannot resolve your objection, you may end the agreement without penalty.
We impose data protection obligations on each sub-processor equivalent to those in this Schedule, and we remain responsible to you for their performance.
6. International transfers
Some sub-processors are located outside the UK. Where Client Personal Data is transferred outside the UK, we ensure an appropriate safeguard is in place, being the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses.
7. Audits
We will make available the information reasonably necessary to demonstrate compliance with this Schedule and, on reasonable written notice and no more than once a year (unless required by a regulator or following a breach), allow for and contribute to an audit by you or an auditor you appoint. Audits must be conducted during business hours, must not unreasonably disrupt our business, and are subject to confidentiality.
8. Assistance and costs
We provide reasonable assistance under paragraphs 3 and 7 at no charge. Where a request is repeated, excessive or requires significant work, we may charge our reasonable costs, having told you first.
9. Deletion and return
On the agreement ending, we will delete or return Client Personal Data at your choice, within 30 days, unless the law requires us to keep it. Copies may persist in routine backups for a limited period, after which they are overwritten. Backup copies remain subject to this Schedule until deleted. You may request deletion at any time in writing.
10. Liability
Liability under this Schedule is subject to the limits in clause 11 of these terms, except where those limits cannot lawfully be applied.
Schedule 2 — Sub-processors
| Sub-processor | Purpose | Location |
|---|---|---|
| HighLevel Inc. (GoHighLevel) | CRM, campaign delivery, data hosting | United States |
| LeadConnector / Twilio Inc. | SMS delivery | United States |
| Sinch (Mailgun) | Email delivery | United States / EU |
| Google LLC / Google Ireland Ltd | Google Business Profile integration; business email | United States / Ireland |
| Stripe, Inc. / Stripe Payments Europe Ltd | Payment processing (client billing data only) | United States / Ireland |
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© Get More Stars, a trading name of Bolotin Ltd
Company Number: 17405583
167-169 Great Portland Street, 5th Floor, London, W1W 5PF